What will you do?

• Successfully onboard new customers onto our software. A smooth handover from the sales team to the customer success team is crucial here.
• Support existing customers by helping them with questions or potential issues and getting them back on track.
• Identify new features based on your customer interactions and communicate these, together with your manager, to the product team.
• Document frequently asked questions (FAQs) and create onboarding documentation to streamline the onboarding process as much as possible.
• Support the sales team in preparing demos and answering product-related questions.

You have:

• Experience with or a strong interest in e-commerce software, particularly in a B2B context.
• Affinity or interest in SMB/mid-market companies and their dynamics.
• Strong communication skills and the ability to guide customers through adopting new software.
• A hands-on mentality and the drive to excel in a startup environment.
• A natural team-player mindset, working with others toward ambitious growth goals.

Why Marcando?

• The opportunity to be part of a fast-growing startup with big ambitions.
• A competitive salary with attractive benefits.
• The chance to play a key role in our growth and develop your career.
• Work alongside a passionate team striving to deliver the best possible results for our customers.

Ready for the challenge?

Want to help accelerate our growth and contribute to the future of B2B e-commerce? Apply now and join our team!

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