At Marcando , we help B2B wholesalers and distributors automate their order process through our ERP-integrated sales platform. Our clients count on us, and you're the one who makes that happen. As a Customer Success Specialist , you guide our customers in their daily use of the platform: you answer their questions, solve problems, and ensure they never get stuck. No scripts, no call centers, just genuine contact and the freedom to help customers succeed.

What will you do?

– Follow up on and resolve questions and support tickets: this is the core of your job. You are the first point of contact and ensure customers feel heard.

– Clearly analyze problems and find the right solution, either independently or together with the product team.

– Assist customers via phone, email, and ticketing system: efficiently, friendly, and to the point.

– Act as the bridge between customers and internal teams: you translate recurring questions into actionable improvements.

– Maintain customer relationships to prevent small questions from becoming big problems.

You have:

– Eagerness to dive into customer contact: experience is a bonus, but your attitude and eagerness to learn are what we value most.

– Strong communication skills in Dutch.

– Knowledge of French is a plus but not required.

– A solution-oriented mindset: you remain calm, think proactively, and persevere until you find the right solution.

– Interest in software or ERP systems is a plus: we'll gladly teach you the rest.

– A true team player who understands that a satisfied customer is a team effort.

Why Marcando?

– You work with the latest AI tools that make your daily work faster and smarter.

– Regular workshops with Encima, our sister company, to learn from each other's approaches and expertise.

– A 39-hour work week with 6 additional vacation days on top of your statutory leave.

– A small, close-knit team where your voice matters and you're not just a number.

– A competitive salary with additional benefits.

– The opportunity to help shape how we support our clients — your input truly makes a difference.

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